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Customer Service Representative - Temporary

Posting Details

Position Information

Job Title Customer Service Representative - Temporary
Department Athletics
Temporary Temporary Part-Time
Requisition Number T18002
Open Date 07/26/2017
Close Date
Salary Information


Work Schedule

Position requires work at athletic events. Work frequently required at nights and on weekends.

Benefits Eligible No
Eligible for Overtime Yes
Position Summary

The Customer Service Representative is responsible for processing walk up ticket orders at Rice Athletics events. He/she will greet guests and answer any inquiries regarding tickets or information about the event. This position will balance their sales drawer at the end of the shift and make sure their money matches the number of tickets sold. The position will also handle will-call and complimentary ticket admissions.

Education Required HS Diploma or equivalent
Concentration / Degree Type
Substitution for Education Requirement

Experience may not be substituted for the education requirement.

Education Preferred
Experience Required No experience required
Type of Experience
Substitution for Experience Requirement

Experience may not be substituted for the education requirement.

Experience Preferred

One year experience working in customer service.

License/Certification Required
License/Certification Preferred
Skills Required

- Must be able to operate a computer.
- Must be able to handle money and make change.
- Must be open to be trained on the ticketing system.
- Must be able to provide exceptional customer service.

Skills Preferred

Previous use of a Point of Sale system.

Internal / External Contacts

Daily interaction with students, faculty, staff, patrons, opposing athletic department members, families, and the general public. In this function, the incumbent must display a positive image and tactfully solve ticketing matters while playing a crucial role in the over marketing and public relations efforts of the Athletic Department.

Physical Demands

Requires physical stamina to manage sporting events including walking, climbing stairs, and standing. Some lifting of up to 20 lbs is required.

Working Conditions

Will be required to work non traditional hours (nights and weekends).

Security Sensitive Yes
Special Instructions to Applicants
Quick Link for Posting

Job Duties

Job Duty Name Order Processing
Description of Job Duty

- Processes walk up ticket orders on day of Rice Athletics event.
- Processes orders for future events.

Percentage of Time 70
Job Duty Name Customer Service
Description of Job Duty

- Distributes tickets to customers who pre-purchased tickets online.
- Administers complimentary player pass tickets.
- Answers any questions fans may have regarding the event or tickets.

Percentage of Time 30

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma or equivalent?
    • Yes
    • No