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Systems Integration /Application Support Specialist

Posting Details

Position Information

Job Title Systems Integration /Application Support Specialist
Department Campus Services
Full Time/Part Time Full-Time
Requisition Number S18107
Open Date 09/14/2017
Close Date
Salary Information

Salary Commensurate with Experience and Qualifications

Work Schedule

Monday through Friday, 8 a.m. to 5 p.m.

Benefits Eligible Yes
Eligible for Overtime No
Position Summary

Supporting Rice University Police Department (RUPD), this position functions independently as the definitive technical expert to provide reliable, high-performance, secure and scalable infrastructure technology to agency systems, and assures their integration in the support of the goals and mission of the department. Position is responsible for the analysis, planning, design, implementation and integration of several systems supporting RUPD across campus and secure remote connections from vehicles and staff outside of police offices. In addition, this position also is responsible to ensure secure access to City, County and State Police, which introduces complexity by additional security controls.

Responsibilities of the position are to work with RUPD staff, Office of Information Technology leadership and law enforcement senior administrators to develop and support departmental systems, LAN/WAN infrastructure and consult on systems infrastructure services and tools.

The position works independently with the objectives and priorities established by the overall department’s directives. Typical duties include:
- Independently insuring the smooth operation and integration of Security and Police systems,
- Consulting with staff and/or outside IT administrators to determine options, evaluating and prioritizing requests for new services, prepare cost and time estimates on requests for services,
- Maintain existing departmental LAN/WAN systems,
- Developing new infrastructure services,
- Prepare status reports for management review,
- Meet with other campus and/or public safety IT leaders regarding system interfaces and integration issues,
- Completing R&D activities to bring new technologies to RUPD.

Education Required Bachelor's Degree
Concentration / Degree Type

Engineering or computer science or related discipline.

Substitution for Education Requirement

May substitute additional related experience, beyond what is required, on an equivalent year-for-year basis in lieu of the degree.

Education Preferred
Experience Required 5 years
Type of Experience

Broad-based Systems Integration and Application support experience.

Substitution for Experience Requirement

Education may not be substituted for the experience requirement.

Experience Preferred

- Three years of experience in a Systems Administrator role.
- Experience in developing project plans
- Experience in design and operation of networked systems.
- Experience with Windows Active Directory.
- Experience with current Windows Enterprise operating systems.
- Experience with remotely monitoring and troubleshooting issues.

License/Certification Required
License/Certification Preferred

MCSE, RHCE, ACTC or VMware Certification

Skills Required

- Problem solver; independent self-starter.
- Excellent customer services skills.
- Strong interpersonal and communications skills.
- Ability to apply a developed subject matter knowledge to solve common and complex issues within established guidelines and by recommending appropriate variances.
- Able to deliver technical presentations in oral and written English.
- Ability to find, diagnose and recommend solutions for sophisticated computing/configuration problems.
- Capable of evaluating vendor solutions to determine viability of addressing challenges in our environment.
- Develop cost analysis / ROI models for proposed solutions.

Skills Preferred

- Security protocol knowledge: SSH, SSL, VPN.
- Project Management Principles.
- Video Capture Systems (COBAN).
- Familiarity with E-Force.
- Access control systems.

Internal / External Contacts

- Frequent contact with faculty members, research staff, administrative staff, and students in all departments.

- Frequent contact by telephone and in person with vendors to facilitate installation of new products and maintenance of existing systems

Physical Demands

Must be able to move computer equipment.

Working Conditions

Will be required to carry a cell phone/pager and be reachable during off hours as determined by management.

May be called at night or on weekends to resolve system problems and/or major systems transitions.

This position is considered essential during a campus emergency. The incumbent in this position is expected to report to campus, provide the essential services designated and work under the overall direction of the Crisis Management Team for the duration of a campus emergency.

Non-Smoking environment.

Security Sensitive Yes
Special Instructions to Applicants
Quick Link for Posting

Job Duties

Job Duty Name Enterprise Systems Support
Description of Job Duty

- Monitor and evaluate performance issues and tune departmental systems to meet standards. Recommend to management the acquisition of appropriate hardware and software solutions to meet performance standards and /or reduce costs.
- Identify, diagnose, troubleshoot and resolve problems. Determine resources needed for problem resolution. Work with other RUPD personnel and vendors as needed to resolve issues.
- Acquire and maintain working knowledge of how department staff use departmental systems by participating in meetings and reviewing relevant documentation. Acquire and maintain working knowledge of tools and procedures used by departmental staff in carrying out their assigned duties.
- Develop, enhance and maintain system configurations and environment to meet requirements.
- Prepare and update infrastructure documentation and procedures.

Percentage of Time 50
Job Duty Name Act as OIT Security Administrator for RUPD
Description of Job Duty

- Under the direction of the OIT Security Office, develop IT security and management policies, plans and standards to ensure the security of shared data and application software and hardware.
- Develop and implement business continuity plans for RUPD information technology resources.
- Ensure security by designing, maintaining and implementing complex and advanced levels of security to protect confidential access and authority in accordance with RUPD policies, client requests and federal regulations.

Percentage of Time 25
Job Duty Name Design and implement new complex infrastructure technologies for departmental systems.
Description of Job Duty

- Coordinate the analysis and high-level functional design of departmental systems and tools to insure application integration and interoperability with core infrastructure services.
- Direct the development of technical designs to support RUPD, campus, state and federal public safety requirements and integration with infrastructure services and tools.
- Provide expertise on departmental systems and tools by answering questions, explaining technology and consulting on techniques. Resolve advanced and complex issues.
- Design, test, debug and document new complex solutions and operating environments. Revise existing configurations to meet the growing and expanding needs of the department.
- Lead the evaluation of new vendor software releases as to the applicability and impact on departmental systems. Prepare recommendation reports.
- Develop presentations, proposals and demonstrations on the capabilities of departmental systems and infrastructure tools. Train personnel in new technologies.

Percentage of Time 20
Job Duty Name Employee self-development
Description of Job Duty

- Participate in user groups and information exchanges to increase knowledge of IT tools and techniques.
- Read books and periodicals to improve knowledge of microcomputers, servers and networks.
- Attend conferences, seminars and workshops to increase knowledge of microcomputers, servers, networks, related software, computer programming, utilities and other applicable skills; i.e. written and oral communication, project management and leadership.
- Review department and external publications to increase understanding of department issues and needs, especially those pertaining to direct users.

Percentage of Time 5

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
  3. References/Recommendation Request
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree or higher in engineering, computer science or related equivalent, or additional related experience, above and beyond what is required, on an equivalent year for year basis in lieu of the degree?
    • Yes
    • No
  2. * Do you have five or more years of broad-based systems integration and application support experience?
    • Yes
    • No
  3. * Do you have any relevant certifications (e.g - MCSE, RHCE, ACTC or VMware certification)?

    (Open Ended Question)

  4. * Please provide the salary or range that you would require or consider for this position.

    (Open Ended Question)