Systems Administrator

Posting Details

Position Information

Job Title Systems Administrator
Department Glasscock School of Continuing Studies
Full Time/Part Time Full-Time
Requisition Number S18166
Open Date 11/03/2017
Close Date
Salary Information

Salary Commensurate with Experience and Qualifications

Work Schedule

Normal business hours Monday through Friday. Some occasional evening or weekend work could be needed during periods of peak activity.

Benefits Eligible Yes
Eligible for Overtime No
Position Summary

The Systems Administrator works to implement and maintain complex applications and utility software in support of the Glasscock School of Continuing Studies. These systems include, but are not limited to, the registration system and learning management system, web development system, and systems/applications integrated with these systems.

The Systems Administrator will work with program directors, coordinators, and the marketing team to ensure that their courses are correctly represented within all systems. He/she will collaborate with others on staff to customize user interface and improve the user experience.

Education Required Bachelor's Degree
Concentration / Degree Type

Computer science or related field.

Substitution for Education Requirement

Experience may not be substituted for the education requirement.

Education Preferred

Master’s degree.

Experience Required 3 years
Type of Experience

- Experience in a customer facing technical/software support role.
- Experience with: SQL, PHP, JavaScript HTML/CSS, XML based web services and Drupal.

Substitution for Experience Requirement

Education may not be substituted for the experience requirement.

Experience Preferred

Not applicable.

License/Certification Required

Not specified.

License/Certification Preferred
Skills Required

- Have knowledge of Crystal Reports, and i-Net Crystal ClearPlus.
- Abilities to quickly become familiar with and to utilize new computer applications.
- Displays high level of tact and interpersonal problem solving skills when dealing with customers as well as internal and external contacts.
- Excellent judgment and verbal communication skills.
- Excellent written communication skills.
- Strong analytical skills.
- Demonstrated team player experience.
- Ability to work independently, and occasionally without supervision.
- Must possess excellent organizational skills, and the ability to prioritize work assignments, and be consistent in meeting deadlines.
- A high level of self-motivation, adaptability, and integrity is required.
- Understanding of computer networking, hardware, and software.

Skills Preferred

- Knowledge of registration systems.
- Knowledge of learning management system.

Internal / External Contacts

Within the University:
Contact with Rice IT and Web Services.

Outside the University:
Contact with potential and current vendors.

Physical Demands

Ability to sit at a computer for much of the business day.

Working Conditions

- Non-smoking environment.
- Occasional evening and weekend work required.
- Occasional travel required.

Security Sensitive Yes
Special Instructions to Applicants
Quick Link for Posting

Job Duties

Description of Job Duty

- Maintain and support the registration system, LMS, and other integrated systems.
- Document, cross-train, and assist other technical staff as needed on production support issues resolution and application/utility software development and maintenance.
- Document business rules and construct use cases and workflow diagrams as needed.
- Provide insight and recommendations to stakeholders around potential process changes or solutions.
- Gather, confirm, and document user requirements. Complete functional analysis and gap analysis of the application software and user requirements.
- Test and implement complex applications and software utilities. Provide technical support and resolve systems utilities and application problems.
- Works closely with IT Director and IT/Operations staff in providing support to staff/faculty/students.
- Staff/faculty/student Support and Application Maintenance:
• Review and respond to staff/faculty/student issues and inquiries.
• Troubleshoot issues and provide a high level of satisfaction.
• Provide training and documentation for all applications.
- Work with Rice IT and Web Services to ensure the maintenance of the applications.

Percentage of Time 85
Description of Job Duty

- Work closely with the GSCS staff on website related/software related projects.
- Conducting ongoing audits for the website.
- Provide technical assistance on maintenance/further development of the website.
- Help establish and maintain best practices and standards for the website.

Percentage of Time 10
Description of Job Duty

- Work with Director of IT and others on various other projects as needed.

Percentage of Time 5

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree in computer science or related field?
    • Yes
    • No
  2. * Do you have three or more years of experience in a customer facing technical/software support role, which includes experience with SQL, PHP, JavaScript HTML/CSS, XML based web services and Drupal?
    • Yes
    • No
  3. * Do you have knowledge of Crystal Reports, and i-Net Crystal ClearPlus?

    (Open Ended Question)

  4. * Do you have expertise in a combination of technical and business application areas, and actively participating in new technology initiatives?
    • Yes
    • No